We have worked with Hoveln Heating and Cooling for 32 years and have always been impressed with their service. Recently, we needed to replace our Geo Thermal Unit. Each part of the process from ordering to installation was extremely smooth for us. All of the technicians were professional and knowledgeable and worked hard to get us up and running during this extreme heat.Over the years we have always appreciated the ways that each technician and the office staff have taken good care of us and that is why when we needed to replace our unit we didn't look anywhere else. We highly recommend Hoveln's.
Hoveln is outstanding! We had quite the tedious and laborious job of replacing ductwork in our home, they did an amazing job! Despite the heat of the day and the heat in the attic space, Hoveln worked straight through to finish up this big job in a short amount of time. After going through 3 other major HVAC services in the area, Hoveln finally diagnosed and fixed our HVAC issues. Our system is now working great and will undoubtedly result i lower utility bills over the summer! HIGHLY RECOMMEND!
I have worked with Hoveln Heating and Air Conditioning with my heating and air needs for years. This time I needed a whole new system as my AC could no longer be repaired. I took bids from 3 different companies and they have remained the most reasonable and had things in stock to get started and finished right away. They did a great clean up job after and disposed of my old systems for me. I can't believe how efficient my new system is. Hoveln's will always be my choice.
The folks at Hoveln (and the company itself) are great. Patient, helpful, explain issues and options. Even helped us get through an especially hot spell with our busted unit while we wait for our new one to be built by the manufacturer.
They did my initial installation and replacement many years later. Especially for geothermal, I think Hoveln are the experts. The techs are always professional and pleasant.
I have had Hoveln in twice this year, the first time for issues with my old hot water heating system and the second because my hot water heater failed. I really appreciated the honest, low-pressure and highly competent customer service. I would have them back in an instant.
Extremely professional. Did a great job.
The service technician was very knowlegable and very polite. I was really impressed with his knowledge
The technician that came to my house, Jay, was professional and friendly. Did a great job and talked to me about what he was doing. He also made recommendations for preventive maintenance. Price was good as well.
They installed my geothermal unit in 1999 and have done a schedule maintenance every year and it is still running great.
As always, fast and professional service! We can always count on Hoveln to respond quickly and take care of any HVAC need we have. Highly recommend!
Hoveln Heating & Cooling LLC, Inc. is a family owned business run by Jeff and Shari Hoveln.. They are both pleasant to work with and always go above and beyond.I have been a satisfied customer for 19 years. Hoveln installed my HVAC and plumbing. They inspect my equipment twice yearly and are there for me if an issue arises.The Office Staff is curteous and knowledgeable. They always take the time to work with me to make an appointment that fulfills my need.The Installers are always punctual and pleasant. They are knowledgeable and very patient. They take the time to explain the operations of my systems
Excellent Experience with this 2nd Generation Family Business! My geo-thermal Furnace failed on a cold winter day as a result of a power surge. Hoveln responded almost immediately and did a thorough job isolating the point of failure and my options for repair or replacement. I opted for a full replacement of the mechanical components and crossed my fingers that "supply chain issues" and other COVID issues would not leave me in the cold. No worries. Their entire staff of diagnostic technicians and installers (one installer is 3rd generation family/owner) are professional, courteous and thoughtful. Office staff are great communicators - emails are answered right away and the phone is answered by real people (most often by an owner of the company) who were always able to give me a solid answer and effectively address my concern. The pride and professionalism of this firm is on display in every aspect of their operation; from the cleanliness of their shop and grounds in Thomasboro to the condition of their vehicles (they will NOT leak oil on your driveway), to the care they take to protect your floors from damage when moving heavy and awkward equipment during the install. Throughout my experience they delivered on every commitment they made and I believe I received a good value for my money. It is a pleasure to endorse this organization and to salute their integrity and professionalism.
Installed original unit a few months ago and called to set up a free routine check up. This company continues to impress.
Hoveln is great! Technicians are always friendly and professional & they make scheduling a breeze. Highly recommend!
I started using Hoveln Heating and Cooling in late 2010, when I had them install a new water heater and HVAC system. I've had them do the maintenance since then. They're always professional, responsive, and friendly. Most importantly, I always feel they're being honest with me. I strongly recommend them!
Hoveln Heating & Cooling were very responsive when our 23-year old furnace needed replacing. They were professional and answered all of our questions.
excellent service as always
We have been with Hovelin for 16 years since they installed our current furnace. We use their yearly maintenance agreement and have always had respectful, knowledgeable workers sent to the home.
We were very pleased with the technician who came to perform the maintenance inspection on our furnaces. He was thorough, competent, friendly, and professional.The office staff also made the scheduling process easy and convenient.
I can trust you to do an excellent job, whether you are doing a repair or servicing our unit.
We had our new Bryant Evolution with Smart thermostat installed in 2018.They did a very professional installation of the furnace and AC unit. We didn't realize how inefficient and undersized our old system was. It did make a big difference in comfort, as well as our heating and ac bill. I would recommend Hoveln heating and cooling.We also have an annual service agreement with them to maintain our furnace and AC unit both spring and fall, the technicians are very courteous and professional....Tim
We have two hydro furnace units which Hoveln installed about a decade ago. The units have proven reliable and low maintenance. Our most recent contact with Hoveln was for annual inspection and cleaning. The technician arrived when he was scheduled to arrive. He obviously knew what he was doing and completed the task effectively. He was courteous to us and explained clearly what had been done. What isn't to like about all of that?
Always reliable and trustworthy. Great company to use for heating, cooling and plumbing.
Replace outside faucet, which was not a critical timely need, but they were able to schedule the repair at my convenience in a timely manor.
I have used Hoveln for 22 years now. The installed my geothermal system when the house was built and I have used them ever since. Always easy to work with and they are very professional and have great service. This last service call involved diagnosing and fixing an unusual problem with our water softener and they figured it out quickly and repaired it that day.
I have used Hoveln for seven years and never been disappointed. They installed a new furnace and air conditioner for me seven years ago, and I have not had any issues with either one. Just recently they replaced my water heater, and I was impressed with their customer service and responsiveness. Highly recommend!
The people there are amazing and a pleasure to work with, the workmanship is perfect, they are always on time, and the pricing is very reasonable. However, what really keeps me loyal to them is how honest they are when they come out for service. I never feel like I am being sold on anything, and they are just really straightforward on what needs to be repaired/replaced, or what they think will last. They are by far the best company I have ever worked with, and I always recommend them to everybody I know.
I have done business both professionally and personally for over 30 years. They are first - class.
Outstanding company. Have been using them for many years and have always had a positive experience. Highly recommend.
Hoveln Heating and Cooling has been a joy to work with for over 2 years now. We love that they are a locally owned and operated family business. Recently in our rental property our hot water heater went out and they were there to diagnose and replace it quickly and efficiently. Anytime we have an HVAC/Furnace or plumbing issue in our house or rental property we don’t hesitate to contact them and we find that their service is superior to others in town. Thank you guys for all you do for us! - Hanna MacKichan
Anytime I call, always get a helpful person on the phone and the service we've received from them has been amazing. We have now had two furnaces and two a/c units installed by them and we couldn't be happier with the work from them. They were very professional and quick getting both systems in. I would highly recommend them to anyone who asked.
Great group of workers. Arrived when they said and stayed until installation was completed.
The Hoveln tech Brandon did an excellent job diagnosing and fixing the issue with our generator. He was professional, friendly, and very knowledgeable. I will definitely call Hoveln again in the future!
Great, friendly staff, knowledgable engineers, and very responsive! I had a heating emergency this winter and Hoveln came out right away, fixed the problem, and followed up with me afterwards.
AVOID THIS COMPANY AT ALL COSTS. After leaving an unflattering review for poor service, we were threatened by the company that they would withhold information we paid for until I removed my review!Tech told us our system was perfect during a tune-up and then the system stopped working 2 days later. We were told the heat exchanger was defective after the tune-up checklist marked it “good.” When it stopped working they were infuriating to work with as they are most certainly not open 24/7. At 10pm I was told I couldn’t get a call back until 6am while I was trying to figure out if there was a CO leak.The couple of techs that came to my house were incredibly nice and professional. However Renee was infuriatingly rude.
Very professional job well done.
Hoveln Heating and Cooling was great to work with. I needed both furnace and air, and was provided with a great system in a timely manner. Jeff came out to check my existing system and recommend what I needed. The installation crew was awesome. They were very professional and friendly. It was in the 90's while they worked and they did their best to make sure that I would have air for long as possible during the 3 day installation. I appreciated that they kept the back gate shut while working and helped ensure that my dogs didn't get out! Great Job Hoveln!
Excellent company. I would highly recommend Hoveln Heating and Cooling.
Installers were professional and friendly, were on time and didn't mess around installing our hot water heater, his work was excellent
Great service and product. Highly recommend.
Hoveln has been great! We have been dealing with some issues for a few years and when I brought Hoveln on, they immediately started working with me on what was going on. They take the time to explain to me what is going on and what they need to do. It is so nice to have someone take the time to talk with me and allow me to understand what is going on. The staff have all been wonderful to talk with and work with. All are very kind and courteous. I would highly recommend Hoveln to all! We won't be using anybody else for our home and business!
Greg and Brandon showed up. Kind profesional serviced my 1988 Bryant system.Preformed preventative maintenance.Found and fixed many things I knew about.Only a trained eye and caring professionalsWould ever find this.This is the first time in decades did this happen.Rate them 6
Hoveln was responsive, professional and courteous. However, I learned after the fact I was grossly overcharged. They charged $410 for 3 pounds of R22! Google it, that's an overcharge by a factor of nearly 10! With the service to add the three pounds of R22 to my system, my total bill was $603!!!
Hoveln installed are A/C. And we have had great service. Greg Rhodes the service Tech. has been great to work with.
We we're very happy with delivery and install of Bryant product. Trent and Jay dis great job with installation.
Excellent customer service, team is top notch, great pricing on sump pumps. They solved my problems, installed my system perfectly and beat out pricing and were able to work around my schedule. What else can one ask for? I also want to mention how clean these guys are when walking in your house, shoe covers and laying down canvas, the only team I have met so far that does that.
I am so pleased with Hoveln's service! They were prompt, professional and extremely helpful. My service technician was great, he explained the problem and took care of it immediately. My A/C was up and running in no time. I would definitely recommend this company.
Great service and great people!
Hoveln is great to work with, and all the staff are friendly, honest, and professional. Highly recommend!
Greg was polite and thorough. He did a great job explaining the service of our geothermal unit.
Long time customer. They installed a water furnace about 15 years back. We are pleased with both the performance of the furnace and the service that they have provided.
Excellent service and 100% satisfaction. You can trust these folks!!
Hoveln always does good work and they are honest!
I have dealt with Hoveln for a number of years since they installed a new furnace for us. Their technicians were very knowledgeable and efficient. We have used them for spring and fall service visits ever since. The technicians are very courteous and friendly and I would recommend them to anyone.
Excellent service! I would recommend Hoveln Heating and Cooling to anyone!
I was very pleased with the work Hoveln did in replacing both of my home furnace and A/C systems. They performed the work in exactly the timeframe they estimated, and the workmanship is top quality. Their installers and techs were knowledgeable, thoughtful and efficient. Because I have a background in commercial HVAC work, I appreciate their work more than most people. My upstairs furnace, located in the attic, was particular difficult - with restricted access and room to work. The Hoveln installers slightly relocated the new furnace compared to old, allowing more room and making it much easier to change filters now. I recommend Hoveln to anyone looking for quality systems installed by top-notch people.
For 20 some years, Hoveln has supplied us with heating, cooling and plumbing services at both our city home and country get-away. They are always there when you need them.
Mr. Rhodes arrived when scheduled and completed all the maintenance for our Water Furnace system per the maintenance agreement. Very satisfied with service since 1993.
We've used Hoveln to maintain heating and cooling equipment for several seasons and have been completely satisfied with their service.
Best Company that I have ever worked with
Always timely, thorough and friendly. Willing to go the extra mile to make sure you are taken care of and any problems resolved.
My house has a very small place for heating, cooling, and hot water appliances. I bought the house in 2008 and decided to replace the old appliances. I called to several companies, and when they saw the place, they did not want the job. Until Hoveln Heating and Cooling came and took the task. They did the job perfectly, and since 2008 they come twice a year to check the appliances. I should say that they don't come just to collect money. They (and it is always a serious guy in his 50s or 60s) spent a lot of time with the appliances checking, cleaning, etc. Once I had a problem with the air conditioner, they came immediately, solved the problem, and it cost me nothing. Great business!
Everything was installed and working as promised, and everyone at Hoveln is EXTRAORDINARLY professional and a pleasure to work with!
Everything done as promised and on time. Communication excellent which is becoming a rarity these days!
Our experience with Hoveln has been ongoing since 1999. Our recent building project was enhanced by heating, air conditioning and plumbing expertise from the professionals at Hoveln Heating and Air Conditioning. We highly recommend the quality Hoveln provides.
I found Hoveln because I needed someone who could work on my geothermal unit. They did great work and explained exactly what they were doing. I didn't have a great understanding of the system and they took the time to teach me the basics and explain what wasn't working properly. I have full confidence in Hoveln.
Chris was quick, efficient, and thorough. We're ready for summer.
We replaced our Water Furnace with a much improved model. It is more efficient should lower our heating and cooling costs. I would highly recommend Hoveln for your HVAC needs.
Easy to schedule. Courteous and professional visits. We love the service plan and friendly reminders to have our unit serviced.
Responded quickly to an after hours emergency and they are very thorough with the annual maint.contract. Greg was detailed, congenial, and even got along with my anxious puppy Te'o.
Craig at Hoveln Heating and Cooling does a great job servicing our furnace, air conditioning and generator. Hoveln Heating is very good at responding to any needs we have.
The Hoveln staff is always professional, knowledgeable, and friendly. They are always quick to respond to help us with a variety of needs that come with owning an older home. We have had great experiences with everyone we have worked with in this company.
We have had nothing but good experience with Hoveln. They are prompt and courteous. Craig was able to get our furnace back on track and made sure everything was running smoothly. Thank you.
Thank you to Hoveln's for quick turn around on getting our new A/C installed. Craig came out Monday morning to check out our A/C which we knew the coil was freezing along with a couple of other issues. Jeff was here the same afternoon to give us quotes on new AC. Installer was here late Wednesday morning and had AC going around 3:30-4:00. This was one of those weeks the heat index was into the mid 90's.
Hoveln responded quickly to our needs. They were flexible with the time so I could be there and gave me a call before to make sure I had time to run home from work. Greg was great, he explained everything and gave us the price up front before any work was performed. He answered all my questions and was very professional.
Great company with great technicians and support!
We have been very pleased with the work they have done for us from start to finish and do highly recommend Hoveln.
My family never hesitates to rely on Hoveln's for our heating & cooling needs. They installed geothermal systems in both my parents' new home and my daughter's. Both are highly satisfied with the equipment and quality of workmanship. My husband and I trust Hoveln's for maintenance of our HVAC systems in the home we recently purchased even though they were not the original installers. Our service guy, Greg, is always friendly, prompt and gets the job done. Thank you!!
Love the family business and the quality of their products.Best of all servicemen like Craig are personable, knowledgeable and courteous.
I have trusted Hoveln to care for my furnace and AC since they installed my furnace 5 years ago. All very courteous and professional.
Love working with the professionals at Hoveln. Quality Customer Experience.
We have worked with Hoveln Heating and Cooling for years and they have always taken amazing care of our family and home. I would highly recommend them for heating and air conditioning repair and service. Thank you for helping our family.
Great service and staff. Quickly replaced my 23 y/o heating and cooling system. Competitive and reasonable rates.
I was happy to hear that Hoveln Won the Prestegious Cirlcle of Champions award from Bryant. I have had nothing but great experiences with them. They are a great "Family" business.
Hoveln not paying for their $1,300.00 mistakes. They claim no responsibility nor have they offered any payment. I am on my Own and so will be you as this company puts profits before customer service. During 2010 Hovlen installed a 4 ton Geothermal system at my new rural Urbana home. They subcontrated the drilling of four 150 ft deep holes to Fry Drilling. The morning Fry Drilling showed up they proceded to drill a hole through my newly installed 1 1/8" waterline which runs from my well 350 ft to my home. Fry Drilling then attempted a repair using inferior techniques and improper external plastic compression fittings. They should used internal barrbed connectors with externtal stainless hose clamps. The water line started flowing like a small stream out of the ground. I called my water well installer who repaired my water line and stated my water line had been sabotaged in the inferior materials used in the repair by Hoveln's subcontractor Fry Drilling. Picture is of Hovlen Sub Fry Drilling improper repair that failed and cost me $1300.00.
Fantastic company. It's rare to find a company that puts the customer first. From the wonderfully friendly receptionist, to the knowledgeable and professional technicians, this company should be your first call.