“Our Water Furnace unit had stopped blowing cool air. We contacted Hoveln on a Wednesday morning, and a technician came out that afternoon. His diagnostics showed a failed compressor, which he said was very rare but they would order a replacement. A compressor is an expensive part. Hoveln then sent out another technician on Friday to confirm the diagnosis. After considerable testing and consultation with the manufacturer, it was determined that the problem was not the compressor, but a controller for the compressor. That controller had a history of failures, and Hoveln replaced it under warranty. Even though the warranty had expired. We were only charged for one service call. Needless to say, we are very happy with the way Hoveln handled this problem.
We have been Hoveln customers for many years, and plan to remain so for many more.”
– Gary G.