Archives: Reviews

“All the staff was very professional and easy to work with on my whole house generator installation. This was a major investment for me so I had many questions. The staff was available to answer my questions and explain the options so I could decide what was the best generator for my needs. Their work was timely and they left my yard as good as they found it, especially considering they had to do excavation work.

I highly recommend Hoveln Heating & Cooling, Inc.”

– Pail V.

“All the staff was very professional and easy to work with on my whole house generator installation. This was a major investment for me so I had many questions. The staff was available to answer my questions and explain the options so I could decide what was the best generator for my needs. Their work was timely and they left my yard as good as they found it, especially considering they had to do excavation work.

I highly recommend Hoveln Heating & Cooling, Inc.”

– Pail V.

“Hoveln again did a wonderful job. We had issues during the holiday season and they responded quickly to us and worked hard to diagnose the issue. Jeff, Sheri, Chris and Brant did a great job communicating and constantly followed up with us to be sure the problem was resolved. They are always fair, honest, and courteous.”

– Amy J.

“I would recommend Hoveln and I will continue to use their services. When my furnace died they came that day and got my new furnace in the next day.. All of their service people and office staff were professional, friendly and knowledgeable”

– Vera H.

“The lady I spoke with on the initial phone call was very nice, and took care of us promptly.
Our tech was Chris. He also was very personable and professional. Our dog, Emmy loved him.”

– Jeff F.

“The team from Hoveln did a difficult, two-day installation of a replacement geothermal unit, which has performed splendidly. I couldn't be happier with the service and the product.”

– Elizabeth S.

“We have been customers of Hoveln Heating and Cooling since 2008. Could not be more pleased with their professionalism and service. Our technician is Brant and he does an outstanding job and is very friendly and courteous.”

– Jill D.

“Trent, Tyler and Payton were here today to install Bryant air conditioning and furnace units in our condo. They called before they came, worked nonstop until the job was done and were extremely courteous. Put drop cloths down throughout the house and when they left even the garage was spotless. Our previous system was also a Bryant and the few times we needed customer service, they were helpful and prompt to address our issue. Highly recommend Hoveln for any HVAC related work.”

– Carole D.

“We have a 2-zone heat & air system. The motorized damper for the 2nd floor failed to open. Ordered a new motor damper. Chris installed and works perfect. Recently, the mechanical thermostat was slowly deteriorating. Chris replaced with an up to date, wi-fi access thermostat. A few months earlier, Jay replaced faulty electrolytic capacitor and wiring harness on the air conditioner unit and installed a new heat exchanger on the furnace. Thanks to Shari, Chris, and Jay at Hoveln Heat & Cooling. All is working great!”

– Leon A.

“Our AC recently went out and the Hoveln team came to our home quickly, assessed the problem, and provided options for us (fixing vs replacing). All was done in a very timely matter. We have an old home (pushing 150 years old) and for the past 30 years Hoveln has been providing maintenance, upgrades, repairs and replacement to our boiler, hot water heating and AC. They have replaced broken pipes, installed sinks, and fitted our basement with a sump pump among other things. They keep our home cool in the summer and warm in the winter. They have been critical in allowing us to live comfortably in this very old home which many professionals are unwilling to work on given the complexity that its age demands (kind of like me). The staff whom we interact with on the phone are always available, extremely helpful, kind and professional. We have gotten to know their many great staff as well as three generations (now) of professionals in this family owned and operated heating and cooling company. Thanks guys!”

– Bill R.

“I called several HVAC companies and they weren’t at all interested in helping me with a defunct PTAC in a rental property apartment. Hoveln called me back right away and evaluated it the next day and would have had work done the day after but tenants had a conflict and couldn’t let them in right away. The tenants were pleased once the new PTAC was installed too.
Everything was great from phone contacts, to diagnostic eval, and final replacement. I will always call Hoveln first now. Professional, courteous, fair prices, and FAST.”

– Bill P.

“Our Geothermal system stopped running on Sunday (6/4/2023) and they were able to send a tech out Monday afternoon. Chris M. was able to fix the problem very quickly (a bad capacitor). He explained the problem and we’re very pleased with the service.”

– Rick R.

“Mr. Nava was very thorough and explained everything he was doing and what was needed. He showed me how to wash my filter. I feel like my furnace/air conditioner was in good hands and will last longer with proper maintenance.”

– Janeane K.

“We received exceptional service when our compressor started to fail on our geothermal system. Hoveln came out quickly to diagnose the problem and provided options for work to be done. Parts arrived faster than expected and they promptly set up a time for the repair to be done. All staff are friendly and knowledgeable. Would highly recommend their services!”

– Mark O.

“We were very happy with our installation team! They did a great job and answered our questions. The team was also very caring and wanted to make sure everything was done correctly. Thank you”

– Bill & Rita T.

“We actually had the boiler replaced and installation of an outside air heat pump/cooling system installed.
The crew was awesome! Very polite and friendly. We always were informed of what was accomplished that day and what would be worked on the following day. They cleaned up at the end of each day so well there was never a mess!! All questions were answered and we were told if any other questions arose, to not hesitate to call.
The office called each day to let us know that the crew was on their way.
We have 3 dogs and they were friendly and tolerant with them as well.
And on the final day they gave us a Thank You gift! Never had that happen before!!
Quality crew, quality product, quality company!!”

– Greg and Sally P.

“I was very pleased with Brandon when he came to do the yearly check on the furnace system. He cleaned and while doing so, found an issue with my blower mower. He fixed it temporarily while waiting for a new motor.

Brandon, as well as Jay and the other technicians at Hoveln are very knowledgeable and pleasant to work with. The office staff are always so helpful.”

– Gail C.

“I was very pleased when Jay came to install a new blower motor for my furnace. He was very efficient and took the time to thoroughly check out the system and also took the time to explain the operation to me.

I have always been pleased with the technicians and staff at Hoveln for the last 16 years.”

– Gail C.

“We discovered that the hot water heater that provided radiant heating in our workshop had stopped working a few days before we were leaving for a one-week vacation and the weather was getting very cold (highs in the 20s). Hoveln responded very quickly and Andy quickly discovered the problem and was able to replace the bad heating element at the time of service as he had a spare in his truck.”

– Peter A.

“Excellent semi-annual maintenance check. Though I’m sorry I did not catch the technicians name, he was excellent. Attended to each and every data point on the service check list, and then explained each of them to me at the end. He was totally efficient in his use of time, and clearly provided full and focused attention to all factors related to our furnace performance.”

– Terry R.

“Technician came at the time he was scheduled. He performed the furnace check up and replaced my filter. He was very courteous and completed the service promptly.”

– Peggy B.

“First call to order parts and service we found the staff to be very friendly and knowledgeable. If questions couldn’t be answered, they went out of their way to get the answer. Service technician was extremely friendly and also very experienced with our unit. Overall a GREAT first experience with Hoveln! Highly recommend!”

– Mark O.

“Woke up to a hot house and hours later enjoyed being cool on the hottest weekend of the year. Greg was great and very satisfied with the overall experience. 26 year customer and STILL HAPPY!!!”

– Steve K.

“Jay performed a routine inspection and maintenance on my air conditioning system. He arrived exactly on time and was very professional and knowledgeable. Very nice guy who clearly enjoys and takes pride in his work!”

– Vicki V.

“It was nice to have all your technicians arrive in neat, clean uniforms and equipment. The work was always conducted with care and accuracy. You all answered all my questions as they came up. I am very pleased with all the work done at my house. Thank you all and Happy Holidays!”

– R.K.

“Excellent customer service, team is top notch, great pricing on sump pumps. They solved my problems, installed my system perfectly and beat out pricing and were able to work around my schedule. What else can one ask for? I also want to mention how clean these guys are when walking in your house, shoe covers and laying down canvas, the only team I have met so far that does that.”

– Troy W.

“We would like to thank Hoveln for the great job they did for installing a new furnace and water heater. They were very professional, but even more, they were the best company to do business with. we couldn’t ask for nicer people, we would highly recommend Hoveln to anybody!”

– Ernie C.

“I am so pleased with Hoveln’s service!  They were prompt, professional and extremely helpful.  My service technician was great, he explained the problem and took care of it immediately.  My A/C was up and running in no time.  I would definitely recommend this company.”

– Abra L.

“We had our Geothermal unit, generator, and APCO UV serviced by Jay and he is so professional. Took his time going over each inspection report with me and explaining what the numbers all meant. He serviced the equipment last year as well. Hoveln has taken care of our units for 22 years and all their technicians have been awesome!”

– Lydia I.