Archives: Reviews
“The tech is always happy to answer any questions that I may have.”
“Repairman came same day I called for service, removed blower assembly to repair back at Thomasboro shop, called shop personnel to order new motor assembly from factory, this was Friday afternoon. Tuesday morning shop personnel called with cost estimate, I approved, my geothermal system was working by 1pm. Thank you Hoveln Team.”
“We have been with you for years. Chris and Jay have been doing our annual service check and we are very pleased. We hope you are going to be around to continue to service us. Thank you!!”
“Jay inspected our air conditioner and as always does an excellent job on the unit and explaining any kind of issue we may have. We look forward to him coming out and taking care of us!!”
“Easy to pay with a phone call. Seem expensive but wow, everything we buy has increased so much.”
“Brant was super professional very knowledgeable about our system. After diagnosis of the problem, was very transparent about our options for the repair. Very prompt for the appointment and quotes for repair. Would recommend Hoveln for heating and cooling needs.”
“Service guys are always very polite, friendly and nice. They always respect your house by not tracking anything inside.”
“As Hoveln customers since 2003, we’ve been very happy with their service and communication. The technicians always call with an ETA, and the company calls to schedule the yearly service (one less thing to remember!). When we’ve had to call for service (only twice all these years) they have gotten us on the books quickly.
Hoveln recently replaced our whole system, and we had no complaints from sales through installation. The install team that came was respectful of the property, used shoe covers/floor cloths along the whole path, and cleaned up when they were done. They also called a few days later to see if there were any issues!”
“Great semiannual HVAC systems checkups. The service tech discovered a manufacturer defective part; found a replacement part, picked it up and installed it. WOW … just in time for the polar vortex! Thanks for the great service over many years! Dave Whitford”
“We recently purchased a 20-year-old home with an aging geothermal system that needed replacement. Timing was critical to ensure the new system was installed shortly after closing, especially with the busy Thanksgiving week and the approaching deadline for the 2024 federal tax credits. Hoveln Heating & Cooling exceeded all expectations.
From our initial contact through the final decision, the process moved remarkably quickly. Despite the busy season with the first cold spell of the year, Brant Hoveln made time for us to visit their office, where he carefully walked us through our options. He was thorough and patient, ensuring we selected the best unit for our home.
The installation process was seamless. The technical team worked continuously, swiftly, and professionally. They left the work area spotless—without a trace of their presence—and completed the installation in just six hours. Punctual and highly skilled, they were supported by both Brant Hoveln and the owner, Jeff Hoveln, who were on-site to oversee the process.
The new geothermal system has been a game-changer. It’s incredibly quiet, maintains a perfectly comfortable climate, and operates with impressive efficiency. We had the chance to experience the old system for one night, and the difference with the new unit is remarkable.
Customer service has been excellent. The team is highly responsive by both email and phone, ensuring all our questions and concerns were addressed promptly.
Overall, we couldn’t be more satisfied with Hoveln Heating & Cooling. Their professionalism, responsiveness, and expertise make them a company we would confidently recommend to others.”
“I appreciate the Hoveln service team. They have always explained the tests they do to check the mechanicals — give me results and share the acceptable range of results so that I understand the efficiency of our system. This last visit, there was a small issue that the technician tried addressing, but his tests didn't give a clear answer. He called a couple times for additional support and input. Together with a "team" they found the answer and were able to do the minor repair. I appreciate people who work together.
Hoveln personnel are prompt, the office keeps you informed while waiting, and everyone seems courteous and kind.”
“Professional and enjoyed talking with the technician.”
“Jay Nava is fantastic and is always explaining everything so thoroughly and ensuring everything is done accurately.”
“Jay Nava is fantastic and is always explaining everything so thoroughly and ensuring everything is done accurately.”
“Maintenance crew was on time, courteous, very professional. clean up performed, and items checked to make certain all was working as required. In addition, sales staff was very knowledgeable and friendly. Would definitely recommend Hoveln for your heating and cooling needs.”
“Our HVAC system and hot water heater were very old and needed to be replaced. We reached out to several local companies for estimates. Brant from Hoveln Heating and Cooling was by far the most professional and knowledgeable person who came out. It was an easy choice for us to choose Hoveln. Trent and Tyler were the technicians who came out and installed everything. There were some unexpected issues that they quickly and professionally took care of. Our new systems are super efficient and quiet. We couldn’t be happier with our experience!”
“I have been a customer of Hoveln's for many many years. They have moved the heating and air conditioner, moved the water heater, changed out the toilets and other maintenance to our home. They just changed the 30-year-old water heater. We have been very pleased with all our dealings with Hoveln. The employees are friendly and professional in every aspect I would like to recognize Trent for the water heater installation, Kristal for her office help, and Bryant for his explanation of events.
Thank You,
Richard”
“Hoveln was there for my family in our time of need.. They responded to our call promptly, assessed the situation and we're able to order us a new water heater and have it installed in a timely fashion. The office staff and the technician were both very professional, friendly and compassionate! We were very satisfied with the job they did and would not hesitate to call on them again.”
“Hovel was there for my family in our time of need.. They responded to our call promptly, assessed the situation and we're able to order us a new water heater and have it installed in ta timely fashion. The office staff and the technician were both very professional, friendly and compassionate! We were very satisfied with the job they did and would not hesitate to call on them again.”
“We used Hoveln when we first moved into our home to maintenance our existing geothermal unit and they were prompt, professional and educational. Very respective of our home and fair in price. Since our unit was near the end of its life, we were able to keep it going for another 10years. When it was time to replace our geothermal unit, Hoveln was the one and only company we called. No huss and fuss. Great communication, timely service and install and great follow-up afterwards. Just a great family-owned business that is fair and honest and does quality work.”
“Our Water Furnace unit had stopped blowing cool air. We contacted Hoveln on a Wednesday morning, and a technician came out that afternoon. His diagnostics showed a failed compressor, which he said was very rare but they would order a replacement. A compressor is an expensive part. Hoveln then sent out another technician on Friday to confirm the diagnosis. After considerable testing and consultation with the manufacturer, it was determined that the problem was not the compressor, but a controller for the compressor. That controller had a history of failures, and Hoveln replaced it under warranty. Even though the warranty had expired. We were only charged for one service call. Needless to say, we are very happy with the way Hoveln handled this problem.
We have been Hoveln customers for many years, and plan to remain so for many more.”
“Excellent as always! Everything neat and tidy and everything cleaned up when he leaves!”
“I was sold by the sales man who came out and gave us the estimate. He was very professional and answered all questions asked. Not only that but he also followed up to ensure that we didn’t have any additional questions.
The team that did the installation was likewise impressive. Each had a mission and then they worked together. I was definitely impressed and will let others know how I feel about your business.”
“I'm very impressed with your rapid response on Monday! Chris was polite, helpful, and got our water heater working 100% again in no time.”
“All the staff was very professional and easy to work with on my whole house generator installation. This was a major investment for me so I had many questions. The staff was available to answer my questions and explain the options so I could decide what was the best generator for my needs. Their work was timely and they left my yard as good as they found it, especially considering they had to do excavation work.
I highly recommend Hoveln Heating & Cooling, Inc.”
“All the staff was very professional and easy to work with on my whole house generator installation. This was a major investment for me so I had many questions. The staff was available to answer my questions and explain the options so I could decide what was the best generator for my needs. Their work was timely and they left my yard as good as they found it, especially considering they had to do excavation work.
I highly recommend Hoveln Heating & Cooling, Inc.”
“Hoveln again did a wonderful job. We had issues during the holiday season and they responded quickly to us and worked hard to diagnose the issue. Jeff, Sheri, Chris and Brant did a great job communicating and constantly followed up with us to be sure the problem was resolved. They are always fair, honest, and courteous.”
“I would recommend Hoveln and I will continue to use their services. When my furnace died they came that day and got my new furnace in the next day.. All of their service people and office staff were professional, friendly and knowledgeable”
“The lady I spoke with on the initial phone call was very nice, and took care of us promptly.
Our tech was Chris. He also was very personable and professional. Our dog, Emmy loved him.”
“The team from Hoveln did a difficult, two-day installation of a replacement geothermal unit, which has performed splendidly. I couldn't be happier with the service and the product.”
“Hoveln is alway great to work with. Very professional and there when we need them.”
“Hoveln was ver professional and thorough. They made sure they knew what we were wanting/needing. Very happy!”
“We have been customers of Hoveln Heating and Cooling since 2008. Could not be more pleased with their professionalism and service. Our technician is Brant and he does an outstanding job and is very friendly and courteous.”
“The electrical installers recommended two suppliers to use and Hoveln was the only one able to get it installed ASAP. I’m very happy with the service and install.”
“Jay did an awesome job. Would recommend him and your company to others!”
“Excellent service from honest people. On time. We’re kept informed of arrival times. Service work is clearly explained. Thank you!”
“Trent, Tyler and Payton were here today to install Bryant air conditioning and furnace units in our condo. They called before they came, worked nonstop until the job was done and were extremely courteous. Put drop cloths down throughout the house and when they left even the garage was spotless. Our previous system was also a Bryant and the few times we needed customer service, they were helpful and prompt to address our issue. Highly recommend Hoveln for any HVAC related work.”
“We have a 2-zone heat & air system. The motorized damper for the 2nd floor failed to open. Ordered a new motor damper. Chris installed and works perfect. Recently, the mechanical thermostat was slowly deteriorating. Chris replaced with an up to date, wi-fi access thermostat. A few months earlier, Jay replaced faulty electrolytic capacitor and wiring harness on the air conditioner unit and installed a new heat exchanger on the furnace. Thanks to Shari, Chris, and Jay at Hoveln Heat & Cooling. All is working great!”
“Jay was very professional and did a complete inspection of our system while answering all of our questions.”
“Our AC recently went out and the Hoveln team came to our home quickly, assessed the problem, and provided options for us (fixing vs replacing). All was done in a very timely matter. We have an old home (pushing 150 years old) and for the past 30 years Hoveln has been providing maintenance, upgrades, repairs and replacement to our boiler, hot water heating and AC. They have replaced broken pipes, installed sinks, and fitted our basement with a sump pump among other things. They keep our home cool in the summer and warm in the winter. They have been critical in allowing us to live comfortably in this very old home which many professionals are unwilling to work on given the complexity that its age demands (kind of like me). The staff whom we interact with on the phone are always available, extremely helpful, kind and professional. We have gotten to know their many great staff as well as three generations (now) of professionals in this family owned and operated heating and cooling company. Thanks guys!”
“Always excellent for 35 years of providing us service.
Excellent staff as well.”
“I called several HVAC companies and they weren’t at all interested in helping me with a defunct PTAC in a rental property apartment. Hoveln called me back right away and evaluated it the next day and would have had work done the day after but tenants had a conflict and couldn’t let them in right away. The tenants were pleased once the new PTAC was installed too.
Everything was great from phone contacts, to diagnostic eval, and final replacement. I will always call Hoveln first now. Professional, courteous, fair prices, and FAST.”
“Our Geothermal system stopped running on Sunday (6/4/2023) and they were able to send a tech out Monday afternoon. Chris M. was able to fix the problem very quickly (a bad capacitor). He explained the problem and we’re very pleased with the service.”
“Great service, knowledgeable staff, and prompt help whenever needed. Professional in every respect. Thanks as always for your many years of reliable service!”
“We were very pleased with Hoveln’s service and competitive pricing. We recommend them and would use them again.”
“Brant, and all other techs, always do a great job.”
“Brant was on time and quickly performed the maintenance to my satisfaction. I highly recommend Hoveln Heating and Cooling.”
“Mr. Nava was very thorough and explained everything he was doing and what was needed. He showed me how to wash my filter. I feel like my furnace/air conditioner was in good hands and will last longer with proper maintenance.”
“Hoveln did an excellent job at our home. We’re very pleased with their work and service.”
“We received exceptional service when our compressor started to fail on our geothermal system. Hoveln came out quickly to diagnose the problem and provided options for work to be done. Parts arrived faster than expected and they promptly set up a time for the repair to be done. All staff are friendly and knowledgeable. Would highly recommend their services!”
“Service man was very nice and professional, worked quickly and verified all settings. Thanks for good service.”
“We were very happy with our installation team! They did a great job and answered our questions. The team was also very caring and wanted to make sure everything was done correctly. Thank you”
“We actually had the boiler replaced and installation of an outside air heat pump/cooling system installed.
The crew was awesome! Very polite and friendly. We always were informed of what was accomplished that day and what would be worked on the following day. They cleaned up at the end of each day so well there was never a mess!! All questions were answered and we were told if any other questions arose, to not hesitate to call.
The office called each day to let us know that the crew was on their way.
We have 3 dogs and they were friendly and tolerant with them as well.
And on the final day they gave us a Thank You gift! Never had that happen before!!
Quality crew, quality product, quality company!!”
“I was very pleased with Brandon when he came to do the yearly check on the furnace system. He cleaned and while doing so, found an issue with my blower mower. He fixed it temporarily while waiting for a new motor.
Brandon, as well as Jay and the other technicians at Hoveln are very knowledgeable and pleasant to work with. The office staff are always so helpful.”
– Gail C.
“I was very pleased when Jay came to install a new blower motor for my furnace. He was very efficient and took the time to thoroughly check out the system and also took the time to explain the operation to me.
I have always been pleased with the technicians and staff at Hoveln for the last 16 years.”
– Gail C.
“Jay was thorough! We have used Hoveln for 25 years. They always address our concerns with professionalism.”
– Ron B.
“We discovered that the hot water heater that provided radiant heating in our workshop had stopped working a few days before we were leaving for a one-week vacation and the weather was getting very cold (highs in the 20s). Hoveln responded very quickly and Andy quickly discovered the problem and was able to replace the bad heating element at the time of service as he had a spare in his truck.”
– Peter A.
“Very friendly. Efficient. Thorough. Trustworthy. My only concern is the cost always seems high.”
– Ann M.
“Very happy. Arrived in the timeframe I was give, and was fast, professional, and curtious.”
– Jay K.
“Excellent semi-annual maintenance check. Though I’m sorry I did not catch the technicians name, he was excellent. Attended to each and every data point on the service check list, and then explained each of them to me at the end. He was totally efficient in his use of time, and clearly provided full and focused attention to all factors related to our furnace performance.”
– Terry R.
“As always, your costumer service is the best and your techs do excellent work.”
– Martin A.
“Technician came at the time he was scheduled. He performed the furnace check up and replaced my filter. He was very courteous and completed the service promptly.”
– Peggy B.
“First call to order parts and service we found the staff to be very friendly and knowledgeable. If questions couldn’t be answered, they went out of their way to get the answer. Service technician was extremely friendly and also very experienced with our unit. Overall a GREAT first experience with Hoveln! Highly recommend!”
– Mark O.
“Woke up to a hot house and hours later enjoyed being cool on the hottest weekend of the year. Greg was great and very satisfied with the overall experience. 26 year customer and STILL HAPPY!!!”
– Steve K.
“Jay performed a routine inspection and maintenance on my air conditioning system. He arrived exactly on time and was very professional and knowledgeable. Very nice guy who clearly enjoys and takes pride in his work!”
– Vicki V.
“Prompt and thorough service every time. I've been a loyal customer for over 10 years.”
– Ron R.
“Jay did an outstanding job on our air conditioning service call. He was very knowledgeable and explained everything he did. Thank you Jay.”
– Walter G.
“Been using Hoveln Heating for over 20 years and never disappointed.”
– G.B.
“The guys were great, explained what they were doing and were done a day ahead of schedule.”
– W.J.
“Customer service has always seemed to be their priority.”
– K.F.
“Furnace failure with cold weather at hand. Responded quickly. People are super.”
– T.R.
“The guys were great- worked well with each other and us. Clean and neat when done. Send more cookies.”
– D.T.
“Fantastic experience by all people involved. Appreciated the Christmas bow on furnace when installed. Great family and good business.”
– C.S.
“All I can say is they are great. I am glad to have them.”
– B.L.
“We were very happy with the delivery and install of Bryant product. Trent and Jay did a great job with the installation.”
– Deanna B.
“We have been using Hoveln for over 10 years, and there is a reason why we continue to use them. I have never been disappointed!”
– C.G.
“We have used Hoveln since we bought our home and joined Flatville church.”
– S.H.
“The professional crew performed the job with a timely response!”
– T.Z.
“It was a good experience. Thank you for your competence.”
– R.F.
“Greg always does a great job servicing our furnace and A/C. He’s friendly, courteous, knowledgeable, and patient with our over-friendly dogs.”
– Rosalie F.
“Very happy with the whole process. From buying the product to having it installed everything went very good. Would recommend to others.”
– J.B.
“It was nice to have all your technicians arrive in neat, clean uniforms and equipment. The work was always conducted with care and accuracy. You all answered all my questions as they came up. I am very pleased with all the work done at my house. Thank you all and Happy Holidays!”
– R.K.
“Thanks for helping us to have heat in the winter, air-conditioning in the summer and now, hot water year round! Thank you for your quick response to our needs! It’s been appreciated.”
– S.F.
“Greg is very professional, friendly, and courteous. We trust his knowledge of our AC and boiler units.”
– Mary C.
“Hoveln is my only choice for mechanical systems installation, and service.”
– J.S.
“Excellent customer service, team is top notch, great pricing on sump pumps. They solved my problems, installed my system perfectly and beat out pricing and were able to work around my schedule. What else can one ask for? I also want to mention how clean these guys are when walking in your house, shoe covers and laying down canvas, the only team I have met so far that does that.”
– Troy W.
“We would like to thank Hoveln for the great job they did for installing a new furnace and water heater. They were very professional, but even more, they were the best company to do business with. we couldn’t ask for nicer people, we would highly recommend Hoveln to anybody!”
– Ernie C.
“I am so pleased with Hoveln’s service! They were prompt, professional and extremely helpful. My service technician was great, he explained the problem and took care of it immediately. My A/C was up and running in no time. I would definitely recommend this company.”
– Abra L.
“Ladies in the office are super friendly and the technicians answered all of my questions!”
– Kathryn B.
“We are very pleased with the service provided by Hoveln Heating and Cooling. The installer was very informative and knowledgeable.”
– Ruth H.
“Installation of new air conditioner was very professional and did a great job! Thank you!!!”
– Mary P.
“New to us house but aging furnace wasn’t keeping up this winter. Thank you for prompt service and great technicians.”
– Andrea S.
“We had our Geothermal unit, generator, and APCO UV serviced by Jay and he is so professional. Took his time going over each inspection report with me and explaining what the numbers all meant. He serviced the equipment last year as well. Hoveln has taken care of our units for 22 years and all their technicians have been awesome!”
– Lydia I.